Privacy policy

Privacy Policy

Last updated: April 2026

Power Up Tools (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website and services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information necessary to provide our products and services.

Information You Provide to Us

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Account login details (if applicable)
  • Any information provided through customer service enquiries

Automatically Collected Information

  • IP address
  • Browser and device information
  • Pages visited and interactions on our website
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide shipping and delivery updates
  • Communicate with you regarding purchases, returns, or enquiries
  • Provide customer support
  • Improve our website, services, and user experience
  • Detect and prevent fraud or suspicious activity
  • Send marketing communications (you may opt out at any time)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where required to operate our business, including:

  • Payment processors (e.g. card providers, PayPal, Afterpay)
  • Shipping and logistics providers (e.g. Australia Post, TNT, FedEx)
  • Website and platform providers (e.g. Shopify)
  • Marketing and analytics providers

These parties only receive the information necessary to perform their services.

We may also disclose information where required by law or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyse traffic and behaviour
  • Deliver relevant advertising

You can disable cookies through your browser settings, however some features of the website may not function correctly.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no system is completely secure and we cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies

7. Your Rights

Under Australian privacy laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Opt out of marketing communications

To make a request, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Some of your information may be processed or stored outside Australia through our service providers (e.g. Shopify). By using our services, you consent to this.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 sales@poweruptools.com.au
📞 03 4800 8504
📍 95B Drummond Rd, Shepparton VIC 3630