Terms of service

Terms of Service

Welcome to Power Up Tools. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Acceptance of Terms

By accessing and using the Power Up Tools website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

2. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website following any changes constitutes acceptance of those changes.

3. Use of Our Website

Eligibility: You must be at least 18 years old to use this website.

Account: You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.

Prohibited Conduct: You agree not to use this website for any unlawful purpose or in any way that may harm, disrupt, or impair the website or other users.

4. Orders and Payments

Order Acceptance: All orders are subject to acceptance by Power Up Tools. We reserve the right to refuse, cancel, or limit any order at our discretion.

Pricing & Availability: Prices and product availability are subject to change without notice. In the event of a pricing or stock error, we reserve the right to cancel the order and issue a refund.

Payment: Payment must be completed at checkout using approved payment methods.

5. Order Processing & Dispatch

Orders are processed within the estimated timeframes provided at checkout. Delays may occur during peak periods, promotional events, or due to supplier availability.

6. Shipping and Delivery

Shipping: Orders are shipped via third-party carriers such as Australia Post, TNT/FedEx, or other courier services.

Delivery Timeframes: Delivery estimates are provided as a guide only and are not guaranteed.

Shipping Risk & Liability: Once an order has been dispatched and handed to the shipping carrier, responsibility for delivery transfers to the carrier. Power Up Tools is not liable for loss, damage, or delays caused by third-party shipping providers. We will assist in lodging claims where required but do not guarantee outcomes.

Delivery Authority: By placing an order, you authorise delivery to the address provided. Where Authority to Leave is selected or applied, Power Up Tools is not responsible for lost or stolen parcels after delivery confirmation. Signature on delivery may be required at our discretion.

7. Returns, Refunds & Cancellations

Please refer to our Returns and Refund Policy for full details.

Return Conditions: Items must be returned unused, in original condition, and with all packaging intact. We reserve the right to refuse returns or apply a restocking fee where applicable.

Order Cancellations: Orders may be cancelled prior to dispatch. Once dispatched, orders cannot be cancelled and must follow the returns process.

8. Dangerous Goods

Certain products, including lithium batteries, may be classified as dangerous goods and are subject to shipping restrictions. This may impact available shipping methods and delivery timeframes.

9. Fraud Check

To maintain a secure shopping environment, we reserve the right to perform fraud checks on any order. This may include verifying payment details or requesting additional information.

By placing an order, you consent to these checks. Any information collected will be handled in accordance with our privacy policy.

10. Warranties & Repairs

Power Up Tools manages warranty claims in accordance with supplier and manufacturer guidelines. Please contact us to initiate a warranty claim.

Manufacturers determine whether a product will be repaired or replaced. Warranty processing times may vary.

11. Restricted Items & Age Verification

By purchasing restricted items (including but not limited to knives and similar products), you confirm that you are over the age of 18 and legally permitted to purchase such items in your state or territory.

We reserve the right to request valid identification (such as a driver’s licence or government-issued ID) to verify age and eligibility prior to processing or dispatch.

Failure to provide satisfactory identification may result in order delays, cancellation, or refund at our discretion.

12. Right to Refuse Service

Power Up Tools reserves the right to refuse service, cancel orders, or limit quantities at our discretion.

13. Limitation of Liability

To the fullest extent permitted by law, Power Up Tools shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or goodwill, arising from:

  • Use or inability to use the website
  • Delays or failures in delivery
  • Unauthorised access to systems
  • Third-party shipping or service issues

14. Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: sales@poweruptools.com.au
Phone: 03 4800 8504