Refund policy

Returns, Refunds & Warranty Policy

Power Up Tools is committed to ensuring your satisfaction with every purchase. Please read the following policy carefully to understand your rights and responsibilities.

Change of Mind Returns

Eligibility Period:
Change of mind returns are accepted within 30 days from the invoice date.

Condition of Items:
Items must be returned:

  • Unused and in original condition
  • With all original packaging, accessories, and manuals intact

We reserve the right to refuse returns or apply a restocking fee if items are not returned in saleable condition.

Proof of Purchase:
A valid invoice or proof of purchase must be provided.

Return Process

Contact Required:
All returns must be approved prior to being sent back. Please contact our team to initiate the process.

Return Authorisation:
Once approved, you will be issued a Return Authorisation Number (RAN). This must be included with your return.

Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We strongly recommend using a trackable shipping method, as Power Up Tools is not responsible for items lost in transit back to us.

Refunds

Inspection:
All returned items will be inspected upon arrival to ensure they meet return conditions.

Processing Time:
Approved refunds will be processed within 7 business days of receiving the return. Please allow 5–10 business days for funds to appear back in your account, depending on your payment provider.

Refund Method:
Refunds will be issued to the original payment method.

Order Cancellations

Orders may be cancelled prior to dispatch.

Once an order has been dispatched, it cannot be cancelled and must follow the returns process.

Orders that require goods to be specially ordered in to fulfil the purchase (including items sourced from online or third-party warehouses) may not be eligible for cancellation, even prior to dispatch.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (unless faulty)
  • Opened consumables
  • Custom or special-order products
  • Items returned without original packaging

Damaged, Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

We will arrange:

  • Replacement, repair, or refund where applicable
  • Return freight at our cost (where confirmed as faulty or incorrect)

Warranty Information

All products sold by Power Up Tools are genuine Australian stock and are backed by manufacturer warranties.

All warranty claims must be processed through Power Up Tools. We liaise with the manufacturer and authorised service agents on your behalf to ensure claims are handled in line with manufacturer guidelines.

Warranty coverage remains in accordance with the manufacturer’s terms, with Power Up Tools acting as your point of contact throughout the process.

Warranty Claims Process

  • All warranty claims must be processed through Power Up Tools
  • Customers must contact us prior to returning any warranty items
  • Proof of purchase is required
  • We will provide instructions and, where applicable, a return shipping label

Once received, your item will be forwarded to the manufacturer or authorised service centre for assessment.

Warranty Terms

  • Warranty outcomes (repair or replacement) are determined by the manufacturer
  • Warranty does not cover normal wear and tear, misuse, accidental damage, or improper use
  • Processing times may vary depending on the manufacturer and part availability

Power Up Tools will assist throughout the process but is not responsible for manufacturer timeframes.

Shipping Responsibility for Returns & Claims

Customers are responsible for ensuring items are securely packaged when returning goods.
Power Up Tools is not liable for damage caused during return transit due to inadequate packaging.

Contact Information

If you have any questions regarding this policy, please contact us:

Email: sales@poweruptools.com.au
Phone: 03 4800 8504